Who we are
Our website address is: https://nana.sg.
Last updated: 31 December 2025
At Nana.sg (“we”, “our”, or “us”), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
By using our website or services, you agree to the terms of this Privacy Policy.
1. Personal Data We Collect
We may collect personal data that you voluntarily provide to us, including but not limited to:
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Name
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Email address
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Contact number
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Delivery address
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Payment and transaction details (processed securely via third-party payment gateways)
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Any information you provide when contacting us, subscribing to our mailing list, or placing an order
We may also automatically collect certain information when you visit our website, such as:
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IP address
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Browser type and device information
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Pages visited and usage patterns (via cookies and analytics tools)
2. Purpose of Collection and Use
Your personal data may be collected and used for the following purposes:
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To process and fulfil orders and deliveries
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To communicate with you regarding your orders, enquiries, or requests
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To manage customer accounts and support services
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To improve our website, products, and services
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To send marketing or promotional materials (only where consent has been given)
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To comply with legal or regulatory obligations
We will not use your personal data for purposes beyond what is reasonable and necessary without your consent.
3. Disclosure of Personal Data
We may disclose your personal data to trusted third parties only where necessary, including:
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Delivery and logistics partners
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Payment service providers
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IT service providers (e.g. website hosting, analytics)
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Professional advisors or regulatory authorities where required by law
All third parties are required to handle your personal data securely and only for authorised purposes.
4. Cookies and Tracking Technologies
Nana.sg uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
You may choose to disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
5. Protection of Personal Data
We take reasonable administrative, technical, and physical measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Personal Data
We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When personal data is no longer required, it will be securely deleted or anonymised.
7. Access and Correction of Personal Data
You may request access to or correction of your personal data held by us by contacting us using the details below. We may require reasonable time and information to verify your request in accordance with the PDPA.
8. Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your personal data at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain products or services to you.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: hello@nana.sg
Website: https://www.nana.sg
